Acceptance of Terms
This Terms of Service Agreement ("Agreement", "Terms") is entered into between Datasoft Networks Inc. ("Datasoft", "Datasoft Networks", "we", "us", or "our"), located at 18118, Chesterfield Airport Rd., MO, USA, 63005, and the individual or corporate entity ("Customer", "Client", "User", "you") registering for, purchasing, or utilizing our infrastructure, servers, web hosting, email suite, domain registrations, or related products (collectively, the "Services").
By clicking "Submit", "Sign Up", "Select", completing an order through billing.datasoft.ws, or otherwise utilizing any Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our companion Acceptable Usage Policy (AUP). If you do not agree to these Terms, you must not access or use our Services.
Account Registration & Security
To order and manage Services, you must create a billing account on billing.datasoft.ws. You agree to provide accurate, current, and complete contact, billing, and identification details during signup and maintain updated information at all times.
- Age Requirement: You must be at least 18 years of age or the legal age of majority in your jurisdiction to enter into this Agreement and create an account.
- Credential Confidentiality: You are solely responsible for maintaining the confidentiality of your account credentials, passwords, and SSH keys. Any actions initiated under your account are deemed authorized by you.
- Verification & Fraud Prevention: Datasoft Networks reserves the right to verify customer identities and contact details to mitigate financial fraud, chargeback abuse, and malicious network provisioning. Orders failing verification may be delayed or cancelled at our discretion.
Service Delivery & Setup
Upon successful payment confirmation and fraud verification, services are provisioned according to the following standard parameters:
- Cloud & KVM VPS Hosting: Virtual machines are deployed in our enterprise datacenter infrastructure with full root access, exclusive dedicated CPU/RAM allocations, and automated network provisioning. Access credentials and IP assignments are dispatched via email upon deployment.
- Dedicated Server Hosting: Bare-metal servers undergo physical hardware verification, initial IPMI/iKVM network configuration, and operating system deployment by our on-site datacenter technicians prior to handover.
- Web Hosting & Email Suite: Control panel accounts, nameserver delegations, and DNS configurations are provisioned immediately upon invoice settlement.
- Domain Registration: Domain name registrations, renewals, and incoming transfers are executed through accredited registrar channels subject to registry confirmation and ICANN policies.
Payments, Billing & Renewals
All prices on datasoft.ws and billing.datasoft.ws are quoted and billed in United States Dollars (USD), unless explicitly configured otherwise during currency selection.
- Payment Methods: We accept payments via Credit and Debit Cards (processed securely through Stripe), PayPal (One-Time and recurring subscriptions), and Offline Payments (UPI and Direct Wire Transfer).
- Renewal Price Guarantee: We guarantee No Setup Fees and No Price Hikes at Renewal on our standard server and web hosting packages. The baseline recurring subscription rate at which you register remains constant throughout your active service life cycle.
- Invoicing & Due Dates: Renewal invoices are generated automatically prior to the service due date. Unpaid invoices past the grace period may result in automatic service suspension until the outstanding balance is resolved.
- Taxes: All fees are exclusive of any applicable local, state, federal, or international sales, value-added (VAT), or goods and services taxes, which shall be calculated where required by applicable law.
Refund & Cancellation Policy
We take pride in the quality and performance of our infrastructure. Our refund guidelines are designed to be fair and transparent:
30-Day Money-Back Guarantee (Web Hosting & Email Suite): New customers purchasing Shared Web Hosting or Email Suite services may request a full refund within thirty (30) days of initial service purchase if unsatisfied with service performance.
- Non-Refundable Services: Due to immediate upstream registry and hardware costs, the following products are non-refundable:
- Domain name registrations, renewals, and transfer fees.
- Bare-Metal Dedicated Servers (due to custom hardware allocation and rack deployment costs).
- Third-party software licenses (cPanel, DirectAdmin, CloudLinux, Windows Server licenses).
- Custom administrative engineering or migration fees.
- Cancellation Process: Services may be cancelled at any time by navigating to your client dashboard at
billing.datasoft.ws. Cancellations can be requested immediately or set to expire at the end of the current billing cycle. - AUP Violation Forfeiture: Accounts suspended or terminated due to violations of our Acceptable Usage Policy (including spam, DDoS, or illegal content) forfeit all refund eligibility.
Uptime & Service Level Agreement (SLA)
Datasoft Networks commits to a 99.9% Network and Datacenter Infrastructure Uptime across each calendar month for all Cloud, KVM, Dedicated, and Web Hosting services.
- Covered Downtime: Unscheduled disruptions caused by datacenter power infrastructure, core routing, hardware switching, or host node failure that render your server or website unreachable.
- Exclusions: Scheduled and announced maintenance windows; downtime caused by customer application bugs, custom kernel configurations, OS crashes, third-party software incompatibilities; volumetric DDoS attacks exceeding allocated mitigation thresholds; or force majeure events.
- SLA Credits: In the event of verified covered downtime exceeding our 99.9% SLA commitment, clients may submit a ticket within seven (7) days to receive proportional service credits applied to subsequent billing cycles.
Data Backups & Customer Responsibilities
While Datasoft Networks utilizes enterprise hardware with redundant RAID arrays and provides automated backup systems (such as JetBackup on shared hosting plans), the Customer maintains ultimate responsibility for securing independent, off-site copies of all critical data, databases, and website files.
Unmanaged Infrastructure Notice: Cloud Servers, KVM VPS, and Dedicated Servers are unmanaged environments unless otherwise agreed in writing. Datasoft Networks does not guarantee against data loss arising from operating system corruption, disk exhaustion, software misconfiguration, or client-initiated deletions.
Support Scope & Responsibilities
Our engineering support team is available 24/7/365 via our official support ticketing portal at billing.datasoft.ws. The scope of technical support includes:
- Supported Areas: Datacenter hardware health, network routing, DNS nameservers, billing and account inquiries, control panel licensing, and host node hypervisor uptime.
- Unmanaged Boundary: We do not provide debugging, custom coding, script development, third-party plugin configuration, or application programming assistance for custom scripts running on client virtual machines or dedicated servers.
Acceptable Usage Compliance
All use of Datasoft Networks infrastructure is subject to strict compliance with our Acceptable Usage Policy (AUP). Prohibited activities include, but are not limited to: unsolicited bulk email (SPAM), network attacks (DDoS/DoS), port scanning, distributing malicious software, phishing, crypto mining on shared virtualization resources, hosting pirated content, or engaging in any unlawful activity under United States or international law.
Failure to abide by our AUP will result in immediate suspension or permanent account termination without prior notice.
Suspension & Termination
Datasoft Networks reserves the right to restrict, suspend, or terminate Services without liability under the following circumstances:
- Non-payment of invoices past the designated grace period.
- Material breach of these Terms or the Acceptable Usage Policy.
- Receipt of formal court orders, subpoenas, or credible law enforcement directives.
- Operational emergencies where customer workloads threaten datacenter stability or upstream network transit.
Following service termination for non-payment or cancellation, server storage and customer data may be securely sanitized and deleted in accordance with standard datacenter operational procedures.
Intellectual Property & DMCA Compliance
Datasoft Networks respects intellectual property rights and complies with the Digital Millennium Copyright Act (17 U.S.C. § 512). If you believe material hosted on our network infringes your copyright, please submit a formal DMCA notice containing:
- Identification of the copyrighted work claimed to have been infringed.
- Identification of the infringing material with specific URLs or IP addresses.
- Contact details of the complaining party (name, physical address, email, telephone).
- A statement under penalty of perjury of authorized representation and good-faith belief.
Limitation of Liability & Warranty Disclaimers
EXCEPT AS EXPRESSLY SET FORTH IN THESE TERMS, ALL SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. DATASOFT NETWORKS INC. DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
IN NO EVENT SHALL DATASOFT NETWORKS INC., ITS OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING LOSS OF PROFITS, REVENUE, DATA, OR BUSINESS INTERRUPTION) ARISING OUT OF OR IN CONNECTION WITH THE SERVICES.
THE TOTAL AGGREGATE LIABILITY OF DATASOFT NETWORKS INC. UNDER THIS AGREEMENT SHALL BE LIMITED TO THE TOTAL AMOUNT ACTUALLY PAID BY THE CUSTOMER FOR THE AFFECTED SERVICE DURING THE THREE (3) MONTH PERIOD PRECEDING THE CLAIM.
Indemnification
You agree to defend, indemnify, and hold harmless Datasoft Networks Inc., its parent, subsidiaries, affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or related to:
- Your use of or access to the Services.
- Any content, software, or data hosted, transmitted, or processed on your servers.
- Any breach of this Agreement, our Acceptable Usage Policy, or applicable laws.
Governing Law & Jurisdiction
This Agreement and all disputes arising out of or related to the Services shall be governed by, construed, and enforced in accordance with the substantive laws of the State of Missouri, United States of America, without regard to its conflict of law principles.
The parties consent to the exclusive jurisdiction and venue of the state and federal courts situated in St. Louis County or the Eastern District of Missouri for any judicial proceedings arising under this Agreement.
Amendments to Terms
Datasoft Networks Inc. reserves the right to revise or modify these Terms at any time to reflect operational, commercial, or legal developments. Material revisions will be posted directly on this page. Continued use of the Services following the posting of modifications constitutes your binding acceptance of the revised Terms.
Contact Information
If you have any questions, clarifications, or notices concerning these Terms of Service, please reach out to our legal and management team: